Shipping & Return

Shipping

We are currently only shipping within the USA. All orders are processed within 3 business days (exclude weekends and holidays) after receiving the order confirmation email. Another email will be sent with shipping information once the items have shipped. For domestic shipping, it usually takes 5 to 7 days to arrive.

We ship via USPS and UPS for a flat rate of $7.99 for orders under $99. Free ground shipping is available on all orders over $99. Please note that original shipping charges are non-refundable.

 

Returns

We accept returns up to 14 days after delivery if the item is unused, undamaged, and in its original condition. The products must be returned and packaged in their original packaging. We will refund the full order amount minus the original shipping costs, as they are non-refundable. Please be aware that the customer is responsible for all return shipping costs and may choose their preferred courier. 

The following categories are final sale and cannot be returned, cancelled, or exchanged:

Items purchased on sale are considered final sale and non-refundable.

Gift cards.

Items damaged during return shipping are not eligible for a refund.

Any items marked as 'Non-Returnable' (indicated on the product page).

 

Items Arrived Damaged

If your order arrives damaged in any way, please email us promptly at takuware.official@gmail.com within 2 days of delivery. Include your order number, a photo of the shipping box, photos of the damaged items, and a detailed description of the damage. Approved refunds for damages or defects will be issued to the original form of payment or exchanged free of charge.

 

Exchanges

We are unable to process online order exchanges. You may request a return and place a new order for your desired item.